The legal guarantee and a commercial warranty are not the same
Checked on 28/09/2026
The legal guarantee is two years of liability from the shop, and you have it without a card. A commercial warranty is a separate promise from the manufacturer or the shop, and it applies only as written.
The legal guarantee does not depend on a card
You can claim for a lack of conformity even when nobody gave a commercial warranty (Article 42(1)). You bring it to the seller. Rights under the act cannot be waived in advance by a contract or by small print on the receipt (Article 3(1)).
What binds a commercial warranty
It binds the person who gives it, according to the warranty statement or the advertising before the purchase (Article 39(1)). The statement is given on a durable medium at the latest on delivery, in Bulgarian, and it must say that the legal remedies remain (Article 40).
If the commercial period is longer than two years, a claim under it can be brought until that longer period ends, on its own terms (Article 45(4)).
Repair and the time on the card
If the goods are replaced, the original warranty terms stay. If they are repaired, the repair is written on the card and the time spent in repair is added to the warranty period (Article 42(2)).
Sources
This is general information as of the review date, not legal advice. If a seller refuses a claim, you can complain to the Commission for Consumer Protection.